Delivery Information
At Mix.co.uk we understand that getting your items quickly is important to you, and so we make every effort to process your order as quickly as possible. Delivery times and costs can vary depending on the size and weight of your order, as well as the delivery address.
Delivery information shown on the product pages, checkout and confirmation email are estimates only and not guarantees. Nearly all our orders arrive within the estimated timeframes, but sometimes delays may happen with couriers for reasons such as bad weather, delivery address issues, internal courier issues, sale periods, bank holidays or damaged in transit consignments. Any delays are outside of our control and we apologise if your order gets impacted. We will work with you, our suppliers and couriers to resolve any issues.
Delivery Rates
To provide you with the best experience, all of our delivery costs are based on total order value.
| Order Total | Delivery Cost |
|---|---|
| £5 - £49.99 | £4.95 |
| £50.00+ | Free |
Delivery Times:
Delivery lead times vary by product. On every product, you will see a helpful block such as the below:
Orders placed before 12pm will count that day towards the lead time. Orders placed after 12pm will start the lead time on the next working day.
(Example: an order placed at 10am on a Monday with a 3 working day delivery lead time will have an estimated delivery date of Wednesday. An order placed at 2pm on a Monday with a 3 working day delivery lead time will have an estimated delivery date of Thursday).
Bank Holidays and weekends do not count towards the estimated delivery lead times.
Delivery Locations
We deliver all over the UK. Please note, delivery times and delivery cost may vary depending on your location/products.
Note: we have currently suspended our highlands/islands delivery, we hope to resume this soon.
Returns, Refunds and Cancellations
If you're not satisfied with your purchase we offer easy returns and refunds. To learn more about Returns, Refunds and Cancellations please visit our returns help page.
Non-delivery/missing deliveries need to be reported in writing to [email protected] within 10 days of the estimated delivery date. (If applicable, please check the courier tracking first for the delivery date/proof of delivery).
Late submissions may not be accepted.