How long do I have to return an item / order?

 

You have 14 days to initiate a return from the delivery date. If accepted, you then have another 14 days from the day of notifying us to return your order/goods. Late submissions, for any reason, will not be accepted. Returns past the final return date will also not be accepted/not refunded.

 

You must inform us in writing of your cancellation/return to [email protected]. Our returns policy is 14 days. This is in line with the Distance Selling Act.

Please email us from the email address the order was placed, including your order number and the name of the item/s you wish to return.

 

Without prior contact within 14 days of delivery, the return/cancellation request will not be accepted and no refunds will be issued. If the return is not received by the date provided in your return instructions, then the refund/cancellation will be void, and you may be liable for re-delivery costs. Please ensure that you send your return promptly after we provide the return instructions.

 

More information can be viewed in our Return Policy and T&Cs.

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