Top 5 Frequently Asked Questions
Where do you deliver to?
We deliver to the Mainland UK only.
We apologise that we cannot currently deliver to the Isle of Wight, Northern Ireland, Highlands or overseas.
I haven't received a confirmation email, has my order been accepted?
If you were shown an order confirmation page with an order number after payment then your order has gone through. If you encountered an error on the payment page then your order has unfortunately failed, please try placing it again.
How do I track my order?
When a supplier provides us with the tracking information for your order, we will send this to you via email. Tracking could take 24 hours to update on the courier's website.
Some suppliers may use couriers with standard delivery, which...
Can I amend my order after payment?
Once payment has been processed we are unable to make changes to your order, if you wish to purchase more items please place a new order.
If you no longer want an item/items that you have purchased then please follow our Returns Policy.
I have only received a part of my order
If you have ordered multiple items and if they are dispatched by different suppliers your order will be delivered over more than one delivery.
Don't worry, the rest of your order should arrive by the estimated delivery date confirmed in your...