If you are returning your item due to a change of mind and the item is not faulty, it must be in a sellable condition as it arrived, this means, unopened, unused, unworn, with all tags/labels/packaging.   If your item arrived damaged or faulty...

If you want to start the return process, please email us at [email protected] within 14 days of delivery. (Damages must be reported within 48 hours of delivery). 
Depending on the reason for the return, you will be informed if your item/order...

If your refund is from a returned order/item, this will only be processed once your returned item/s have been received back and inspected. This can take up to 10 working days from the date the return was received (not sent or collected). If there are...

  You have 14 days to initiate a return from the delivery date. If accepted, you then have another 14 days from the day of notifying us to return your order/goods. Late submissions, for any reason, will not be accepted. Returns past the final return...

We don't currently offer free returns. If you want to return your item/s, the cost of this is to be paid for by you, the customer. The amount you pay for the return will not be reimbursed. The arrangement of the courier, tracking and relevant insurance...

We aim to process your order and pass it on to the supplier as soon as we receive it so that you get it by the estimated delivery date provided.  If it's at the picking stage or courier pickup has already been arranged then it may be too late to...

We don't currently have the option to offer exchanges, sorry. If you would like a product in a different size/colour/style, then please return the unwanted item/s and place a new order for the item/s you want instead.   If you place multiple orders...

If all of your order is returned then any delivery fees that you paid will be refunded. If you only return a part of your order then the delivery fee is non-refundable.