Returns & Refunds
How Long Do I Have To Return An Item?
Returns can be processed up to 28 days after receiving your order. Our full returns policy can be found here.
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What Condition Can I Return My Order In?
If you are returning your item due to a change of mind and the item is not faulty, it must be in a sellable condition as it arrived, this means, unopened, unused, unworn, with all tags/labels/packaging.   If your item arrived damaged or faulty...
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How do I return my item / order?
If you want to start the return process, please email us at [email protected] within 14 days of delivery. (Damages must be reported within 48 hours of delivery). 
Depending on the reason for the return, you will be informed if your item/order...
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How long will my refund take?
If your refund is from a returned order/item, this will only be processed once your returned item/s have been received back and inspected. This can take up to 10 working days from the date the return was received (not sent or collected). If there are...
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How long do I have to return an item / order?
Returns can be processed up to 28 days after receiving your order.   If you want to cancel (return) your order, you must inform us in writing that you wish to cancel your order and return the item/s. You must contact us within 14 days of the delivery...
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Do you offer free returns?
We don't currently offer free returns. If you want to return your item/s, the cost of this is to be paid for by you, the customer. The amount you pay for the return will not be reimbursed. The arrangement of the courier, tracking and relevant insurance...
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Can I cancel my order?
We aim to process your order and pass it on to the supplier as soon as we receive it so that you get it by the delivery date provided.    If your order is yet to be processed with our supplier/s then we should be able to cancel it for you...
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Can I exchange my item / order?
We don't currently have the option to offer exchanges, sorry. If you would like a product in a different size/colour/style, then please return the unwanted item/s and place a new order for the item/s you want instead.   If you place multiple orders...
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Do you refund delivery fees?
If all of your order is returned then any delivery fees that you paid will be refunded. If you only return a part of your order then the delivery fee is non-refundable. 
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