Customer Service

What are your support opening hours?
We are here to help you Monday - Friday 9AM to 5PM. We aim to respond within 1-2 working days, (we usually can respond much quicker and within a few hours).   Please note we are closed on weekends and public holidays.
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Does Mix Price Match Other Retailers?
We always try to be competitive in our pricing. If you see an item for cheaper elsewhere, request a price match using our Price Match Request Form and our wonderful customer service team will see what we can do!
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My item has arrived damaged
We're sorry to hear that your item has arrived damaged, we will try to put this right for you.    Please email us within 48 hours of delivery at [email protected] with your order number, the name of the damaged item/s and photos showing the...
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My item is missing parts
We're sorry to hear that you are missing parts of your item.    To get this resolved for you as quickly as possible, please email us within 48 hours of delivery at [email protected] with your order number, the name of the item and which part...
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I am missing items from my order
We're sorry to hear that you are missing items from your order. 
Please email us ([email protected]) with your order number and photos of the item/s that you have received and the names of the item/s that you are missing and we will look into...
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I have received an item that's not part of my order, what should I do?
We're sorry to hear that you've received the wrong item/item that was not part of your order, mixups are rare but they can occasionally happen, we will work with you to get this resolved.   Please send us photos via email to [email protected] ...
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How can I contact you?
You can reach us via email at [email protected]
Contact form
Live chat (at the bottom right of the page). You can still leave us a message if offline and we will get back to...
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