My item is missing parts

We're sorry to hear that you are missing parts of your item. 


To get this resolved for you as quickly as possible, please email us within 48 hours of delivery at [email protected] with your order number, the name of the item and which part/s are missing. The part numbers/identifiers can be found in the manual that came with your product. For some products, we may have the manual on the product page for you to use as a reference.


Our customer service team will then liaise with the manufacturer/supplier regarding sending you the missing part/s, or replacing the product if necessary. Please note this can take up to 3 working days as they search their warehouse/make arrangements to dispatch the parts.

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