Depending on the item ordered and the courier/delivery company delivering your order. Some couriers will try to deliver up to 3 times, others may only be 1-2. Some may take it to a local depot/local post office for you to collect within a certain amount of time. If you do not re-arrange a delivery or collect your parcel from a local depot/post office, we may charge reasonable storage costs and any further delivery costs/deduct a delivery fee from any refund due.

Some couriers allow you to directly reschedule/leave in a safe place/or with a neighbour via the couriers' tracking service. For larger/high-value items/some couriers, it may not be viable or possible to leave your order in a safe place. If you arrange to have your parcel(s) left in a safe place/with a neighbour, then we, Mix.co.uk do not accept any liability for any loss or damage to your parcel(s).

Pallet/direct/2-man deliveries are usually scheduled directly with you, the customer, on a date when you can accept the delivery. If for any reason these types of deliveries fail, you will be contacted via either the courier/supplier or us to arrange re-delivery at a date when someone is in to accept the delivery. (Please note that failed delivery/storage/re-delivery fees may apply).