Help Center

Frequently Asked Customer Questions

Delivery
Do You Offer Free Delivery?
We do! All orders over £50 get free mainland UK delivery.
How Much Does Delivery Cost?
Delivery time and prices vary depending on the size, weight and address.
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Payment
What Payment Methods Do You Accept?
We accept payment from most major Credit and Debit cards as well as Klarna, Apple Pay, Google Pay and PayPal.
Why Was My Payment Declined?
If you're getting an error whilst trying to pay. Try using a different payment method. If you are still struggling, get in touch with our customer service team, who can help resolve any issue you may have.
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Returns
How Long Do I Have To Return An Item?
Returns can be processed up to 30 days after receiving your order.
What Condition Can I Return My Order In?
If your item arrived damaged or faulty, then a return can be provided in as long as the item has not been damaged any further. If your item is not faulty, it must be in a sellable condition as it arrived.
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Customer Service
Contact Us
Need to contact us? Here's all the ways you can get in touch with us.
Opening Hours
Our customer service team is here to help Monday to Friday 9am to 5pm. 
Does Mix Price Match Other Retailers?
We always try to be competitive in our pricing. If you see an item for cheaper elsewhere, request a price match using our Price Match Request Form and our wonderful customer service team will see what we can do!
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Charities & Partnerships
How Does Mix Support Charities?
Whilst we can't offer support to every charity, we'll always try to do what we can to support those who help others.
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Common Questions
What Payment Methods Do You Accept?
We accept payment from most major Credit and Debit cards as well as Klarna, Apple Pay, Google Pay and PayPal.
How Long Do I Have To Return An Item?
Returns can be processed up to 30 days after receiving your order.

Still not sure?

Our support team is here to help. Monday to Friday 9am to 5pm.

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