Where do you deliver to?
We apologise that we cannot currently deliver to the Isle of Wight, Northern Ireland, Highlands or overseas.
I haven't received a confirmation email, has my order been accepted?
How do I track my order?
Can I amend my order after payment?
I have only received a part of my order
Do You Offer Free Delivery?
Where do you deliver?
What are the delivery options?
How long will my order take to be delivered?
Can I specify a delivery date?
Can I choose which courier delivers my order?
What if I'm not home to accept delivery?
How much is delivery?
How are delivery dates calculated?
For example, if you place your order before midday on Monday 24th of July with a 5 working day delivery, your delivery should arrive by...
What couriers do you use?
As an example, for small/medium goods, your order may be delivered by Royal Mail, Yodel, DX, APC, FedEx, UPS, EVRI and DHL.
For large/heavy goods, your order may ...
What Payment Methods Do You Accept?
Why Was My Payment Declined?
How do I use a voucher / discount code?
Why is my voucher / discount code not working?
Will I be charged VAT?
How Long Do I Have To Return An Item?
What Condition Can I Return My Order In?
How do I return my item / order?
How long will my refund take?
How long do I have to return an item / order?
Do you offer free returns?
Can I cancel my order?
Can I exchange my item / order?
Do you refund delivery fees?
What are your support opening hours?
Does Mix Price Match Other Retailers?
My item has arrived damaged
My item is missing parts
I am missing items from my order
I have received an item that's not part of my order, what should I do?
How do I place an order?
Can I place an order over the phone?
Can I make changes to my basket?
From the dropdown menu click on the 'View and edit Basket'.
This will then show you the product/s you have in your basket so far. You can edit the quantity by either...
How will I know if my order is on the way?
Where is my order?
Is there a minimum checkout spend?
We charge small delivery fees for orders under £50 and offer free delivery over £50.
More delivery information can be found here.
I have forgotten my password, how do I reset it?
How do I change my delivery address?
How do I change my billing address?
How do I change my email address?
How do I change my password?
I haven't received my password reset email
The email address you entered for the...
How Does Mix Support Charities?
I am having problems placing my order, what should I do?
- Refresh the page
- Clear cache/cookies in your browser ...